Shipping Policy

Last updated: April 17, 2026

At Super Optimum, we strive to get your orders to you as quickly and securely as possible. All our shipping methods include tracking to ensure your products arrive safely.

Free Delivery

  • Cost: FREE

  • Eligibility: Available on all orders above £150.

  • Estimated Time: 1-2 Working Days.

  • Processing: Orders placed before 3pm Monday to Friday will be processed on the same day. Orders placed after 3pm will be processed on the next working day.

Standard Delivery

  • Cost: £7.99

  • Eligibility: Applies to all orders under £150.

  • Estimated Time: 1-2 Working Days.

  • Processing: Orders placed before 3pm Monday to Friday will be processed on the same day. Orders placed after 3pm will be processed on the next working day.

Saturday Delivery (Friday Orders Only)

  • Cost: £19.99

  • Eligibility: Specific for customers requiring weekend arrival.

  • Estimated Time: Delivered on Saturday.

  • Processing: This service is available for Friday orders only. Orders must be placed before 12pm on Friday to be processed for Saturday delivery. Orders placed after 12pm will be processed on the next working day (Monday).

Important Shipping Information

Order Processing

Please note that “Working Days” refer to Monday through Friday and exclude UK Bank Holidays. While we aim for 1-2 day delivery, please allow for slight delays during peak periods or due to courier disruptions.

Age Verification on Delivery

In accordance with UK law, all nicotine products (vapes and pouches) require Age Verification. You may be asked to show a valid ID (18+) upon delivery. If the courier cannot verify your age, the package will be returned to us.

Tracking Your Order

Once your order is processed, you will receive an email with your tracking number. You can use this to monitor your shipment via our courier’s website.

Contact Us

If you have any questions regarding your shipment or haven’t received your order within the expected timeframe, please reach out to us:

  • Email: info@superoptimum.co.uk

  • Phone: +44 161 718 3898